Support
How can we help?
Find quick answers below, or reach our team directly. We're a small team that reads every message.
Email support
Questions, bugs, billing, or account help — send us a note any time.
[email protected]Response time
We typically reply within 24–48 hours.
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Common questions
Got questions?
Everything you need to know before you start. Still have questions? Reach out.
Does the AI actually use my real financial data?
Yes. Lumy reads your actual transactions, budgets, and goals before responding. Every answer is based on what's in your account — not generic advice.
Can I record a transaction by typing or speaking?
Yes. Type "I spent €42 on groceries" and Lumy logs it, categorizes it, and confirms. Or tap the mic and say it out loud — same result. Requires Pro.
How does receipt scanning work?
Tap the camera icon in chat, take a photo of a receipt, and Lumy reads the amount and merchant. The transaction is logged automatically. Requires Pro — up to 5 attachments per message.
What is price intelligence?
Every scanned receipt feeds a personal price history. Lumy spots when a product you buy regularly creeps up in price, surfaces anomalies right after a scan, and lets you compare prices across stores you actually shop at. No cross-user data — your prices, your history.
Does Lumy connect to my bank automatically?
No. Lumy is a manual tracking app — you log transactions yourself. Your banking credentials are never shared or stored.
Does it work without an internet connection?
Yes. Lumy stores data locally on your device. Log transactions and check reports offline — everything syncs when you reconnect.
Can I share Lumy with my family?
Yes. Create a family group and invite with a code. Members share the dashboard and budgets, or keep private accounts only they can see. Family sharing is a Pro feature.
What currencies does Lumy support?
A wide range. Set your preferred currency in settings — amounts convert and display automatically across the app.
Is my data private and secure?
Your data is stored on-device and synced to a cloud database with row-level security. Only your account can access your data.
Where are my chat messages and receipt photos stored?
On your device. Your AI chat history is saved locally, and receipt photos are stored locally too — they stay on your phone.
Can I export my financial data?
Yes. Lumy includes a data export option in Settings so you can download your transaction history. You can also import data if you're switching from another app.
Is Lumy free?
Yes. Tracking, budgets, goals, and limited AI chat (10 messages a month) are all free. Pro unlocks unlimited AI, voice, receipt scanning, family sharing, and price intelligence. Prices and trial availability are shown in the App Store and Google Play.